Privacy Policy

Introduction

  1. Maoui Imaginary Friends (hereinafter referred to as “we”, “us” & “our”) is fully committed to protecting the privacy and security of our Customers (hereinafter referred to as “the Customer”, “you”, “your” & “yours”). This Privacy Policy explains all you need to know about: (a) the collection, use, storage & protection of your personal data on our behalf and (b) your rights in relation to the said data.  

  2. By using our website you confirm that you have read and understood this Privacy Policy. Please ensure you have read it carefully, and particularly the section detailing your rights in relation to the personal data that we collect about you.

Data controller

  1. Maoui Imaginary Friends, the Cypriot Cooperation with registration no.12869, Nicosia, Cyprus is the “data controller” of all personal information of our Customers that is collected and used.

What is personal data?

  1.  Personal data means any information relating to you which allows us to identify you, such as your name, contact details, payment details and information about your access and use of our website.

  2. Personal data are collected during the use of our website (such as: when you browse the website, subscribe to our newsletters, place orders, request for quotes, upload forms & photos, pay for the purchase of products, join our social media, contact us and create accounts).

  3. During our interaction with you, we may collect the following data:

  1. I.D. / Passport number, full name, gender & date of birth.

  2. Telephone number, email, home & shipping address, social media & messenger apps.

  3. Paypal & credit/debit card details and billing address.

  4. Product purchase history, including: place, date & time of placing orders, purchasing, shipping & delivering products, products’ prices and preferences.

  5. Our correspondence history with you, including: emails, messenger apps chats, text messages (“sms”), calls, social media and letters.

  6. Login details including the username and the password that you have chosen.

  7. Your feedback and contributions to customer surveys or reviews.

  8. Location, browser, IP Address, device information and cookies information. 

How we use the personal data?

  1. Your data may be used for the following purposes:

  1. To evaluate, process, finalise and complete your orders & payments, providing you with the products of your choice in accordance with our terms & conditions.

  2. To contact you for the purposes of (a) above:

  • Ask you for details and clarifications in relation to quotes, orders, payments etc.

  • Provide you with quotes, offers, product information and any other information, shipping & delivery updates, stock availability updates etc

  • Respond to enquiries, complaints and special requests.

  1. To register, verify, operate & manage your account.

  2. To manage our relationship with you as our customer and to improve our services.

  3. To resolve legal claims or disputes between us.

  4. For accounting, billing and audit purposes.

  5. To detect, investigate, report and/or prevent any fraudulent activities. 

  6. To contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research.

  7. To market our products & services by contacting you with information regarding promotions and ancillary products via e-mail, text messages, calls, messenger apps, social media, and/or post.

Note that you will have the choice to  of receiving such marketing communications by indicating your choice on the website or by contacting us.

  1. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  2. To comply with a legal obligation.

How long we keep your data

  1. We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.

  2. We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made. 

  3. When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.  

 

Sharing your data

  1. We may disclose your data to trusted third parties (i.e. persons, companies & other legal entities) for the purposes set out in this Privacy Policy:

  1. Payment service providers, warehouses, order packers and delivery providers.

  2. Professional service providers, such as marketing & advertising agencies and website hosts.

  3. Credit reference agencies, law enforcement and fraud prevention agencies.

  4. Social media providers.

  5. Our professional advisors, such as lawyers, consultants, accountants & auditors.

  1.  Our website might contain links to other websites. Once you use those links and leave our website, we do not have any control over that other website. We are not responsible for the protection and privacy of any data which you provide whilst visiting these other websites.

Cookies

  1. Cookies are small encrypted text files that are stored on your device by a website. Our website may use cookies to enable you to shop, enhance your shopping experience and to analyse our traffic.

  2. You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

How we protect your data

  1. We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage.

  2. We require all third parties, with whom we share your data, to have appropriate technical and operational security measures in place to protect your personal data, in line with the European Law. 

  3. Whilst we take appropriate technical and organisational measures to safeguard your personal data, it is important that you keep your login details and devices protected from unauthorised access.

Your data protection rights

  1. In relation to your personal data, you will have the right to:

  1. access your data,  

  2. request for further information,

  3. have inaccurate data corrected,

  4. object to or restrict our use of your data,

  5. have data deleted or removed,

  6. data portability (i.e. to electronically move, copy or transfer your personal information in a standard form),

  7. withdraw your consent (i.e. where we use personal information based on your express consent to this, you have the right to withdraw your consent at any time). 

 

Please note that:

  • The above requests must be in writing (preferably by email).

  • We will need to verify your identity before we can fulfil any of your rights under data protection Law. 

  • We may refuse requests of (d) & (e) for certain reasons (such as: due to a public policy or a legal obligation and/or because it may harm / jeopardise our legitimate interests). We will, however, explain in detail the reasons of our refusal.  

  • You have the right to complain to the Commissioner of Cyprus of Personal Data Protection.

 

Changes to the Policy

  1. We may change this Privacy Policy from time to time, to reflect how we are processing your personal data. If we make significant changes, we will highlight the sections of the privacy policy that have been updated to allow you to review the changes.

 

For more information

  1. If you have any questions about how we collect, store and use personal data please contact us: maouiimaginaryfriends@gmail.com